Returns + Exchanges

 

Return/Exchange/Refund Policy

You can return or exchange any unworn, unwashed or defective merchandise by mail. Please carefully look at the shipping address that it was shipped from to determine the location that you should ship back should you want a return. You must use the address that it was shipped from in order to complete a return. We currently have two addresses for returns. To return to our LA office, please use the address:

Peachbrain

19749 DEARBORN ST
CHATSWORTH CA 91311
United States
(818) 351-7181

For returns to our Seoul office, please use the address:

Peachbrain

Seoul City, Gangnam-Gu
Gaeporo 623 Daechong Tower Suite #1205
South Korea
+82 (010) 6223-9496

Return/Exchange/Refund requests must be made within 7 days of receiving the product(s). Kindly email our office within the 7 days to notify us of returning an item. Please make sure to make careful examinations of the product(s) and be sure to state reasons for the return/exchange. Returns made after 7 days of receiving the order cannot be accepted. Customers will bear any shipping fees for replacements/returns that are requested due to any other reason besides defects. Any shipping costs for defective items will be borne by Peachbrain. 

Shipping Options

Products are shipped 1-2 days after payment transactions have been completed. The cut-off times of each order are provided so that customers can have a general guideline of shipment time frames. Please note that there may be delays due to payment or address verification.

Shipping Methods: 

Air Mail

Shipping Period: The standard delivery time will take about 7-10 business days depending on your country. Usually customers purchasing from Southeast Asian countries such as Indonesia, Singapore, Vietnam, Thailand, etc. may be able to receive it within the same week. It will take a minimum of a week for customers in countries in the western hemisphere such as USA and Canada to receive their orders.

*If you don't receive your order(s) within two weeks of your shipment notification, please do not panic! Although the Korea Post is known to be quick, there can be some delays.

EMS Express Mail Service

Shipping Period: The standard delivery time will take about 5-7 business days

Price: Please note that the price is designated by the weight of the product. If you order more than one product, we will calculate the shipping for you and it will be based on the total weight of the products that you are ordering.

Please note that we can only ship to countries allotted by the EMS shipping method.

Preferred Options: Due to possible shortages in the inventory, we may often send items that are in stock so our customers can enjoy our products as soon as possible. We will send remaining items as soon as our inventory is replenished. 

Please note that responsibility of the package shifts to the respective carrier service once they take possession of it. Also, Peachbrain does not take responsibility of the delays caused by payment transactions or by customs clearance processes. Please be sure to check your local post office to see how they handle international mail when you are not available as some often return to sender in your absence.